What to Do if a Video is not Loading

What to Do if a Video is not Loading

Videos not loading properly can be frustrating at times, but most small technical issues have small easy solutions. Please follow the instructions below to best go about solving this problem.

The first step that should be taken in figuring out why a video is not loading on the AccuEd Connect site is to determine if it is happening to one person or if multiple people.

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Please have multiple people try to watch the same exact video or module​

If it is happening to only one person, then there may be something wrong with that specific computer.

Some solutions may be: 
  1. Restarting the computer or laptop
  2. Using a different browser (such as Safari or Chrome)
  3. Trying “Private” or “Incognito Tab” (which will disable any browser add-ons or extensions that could be causing the video to not load)
  4. Switching computers.

If multiple people are having the same issue then the network being used may be preventing anyone from accessing the website. The IT department at the school should be contacted to help solve the issue. If it is determined that the issue is not the network being used and it is the AccuEd Connect site, email support@accutrain.com to get in contact with an AccuTrain support team for further assistance.